Welcome to Site Mate!

We're thrilled you're here. Our Terms are straightforward. Need help? Contact us.

About these Terms

This agreement between you and Site Mate (Invent Pro Pty Ltd T/S Sit Mate ABN 63 670 562 615) outlines the terms for ordering, purchasing, and delivering products through our website.

IMPORTANT INFORMATION

Please read these Terms carefully. They contain important information that affects your rights and responsibilities.

Your consumer rights

Your consumer rights are protected by law. These Terms do not affect your legal rights.

Our liability to you

To the extent permitted by law (including the Australian Consumer Law), our liability is excluded or limited by these Terms. To explain, without limiting your consumer law rights (or any other rights we expressly provide to you by way of additional warranties):

• We exclude all implied terms and warranties;
• We are not liable to you for any indirect or consequential loss;
• We are not liable to you for any loss, theft or damage to products that occurs after delivery to you or to an ATL (Authority To Leave) address;
• We are not liable to you for any loss you suffer if your credit/debit card is used fraudulently by someone else, other than to the extent our acts or omissions caused the loss;
• Where we are liable to you under these Terms for any losses you suffer, our liability will be:
  • reduced or limited to the extent (if any) that you either caused or contributed to those losses; and
  • limited to the total dollar amount of the products purchased by you in relation to which your loss has arisen, other than to the extent that our acts or omissions have caused or contributed to those losses.

Please see the sections headed Your rights under the Australian Consumer Law and Disclaimer and limitation of liability for more information.

Changes to these Terms

We reserve the right to modify these Terms. The version applicable at the time of your order governs your purchase.

Variations

We can only change these Terms with your agreement. We may update these Terms, but changes only apply to orders placed after the update. We encourage you to read these Terms and contact us if you have any particular questions.

Your Order

You'll receive an order confirmation email once we've received and processed your payment. Please note, this doesn’t guarantee product availability. Your order is an offer to buy, which we accept when we dispatch your items and send a shipping confirmation.

We reserve the right to accept or cancel your order for any reason. This includes but not limited to unavailability of product (out of stock), an error in the price, image or product description, an error in your order, issues with your payment or address, fraud prevention, excessive returns or chargebacks by you, shipping or trade restrictions, shipping time constraints, product recalls or withdrawals, customisation issues, technical errors, force majeure, failure to meet minimum order requirements (if applicable), or as otherwise set out in these Terms. If we cancel your order, we’ll notify you by email and offer a full refund or store credit.

Pricing and Payment

All prices on our website are in Australian dollars, including GST. We accept various payment methods, including credit card, PayPal, and other options available at checkout. All payments are processed in Australian dollars.

Special offers and promotions

Check out our Promotional Terms & Conditions for all current special offers and promotions.

Shipping Promotions

We may offer free shipping, flat rates, or other shipping discounts on specific products or at certain times. These offers might have limitations on product selection or delivery location. Check our Promotional Terms & Conditions for full details.

Payment Security

We use a third-party payment processor (National Australia Bank) to securely handle your payment information. This includes your credit/debit card details. We don't store this information.

To protect against fraud, we may verify your order and payment. This might involve requesting additional information. We can't guarantee complete protection from fraud, but we take steps to minimise risks.

Please note that your payment processor's privacy policy applies to how they handle your information.

 

Our Products

We strive for accurate product descriptions on our website. However, errors can occur, and we reserve the right to correct them.

Handmade or natural products may vary slightly from images. Color displays can differ between screens.

We can remove or change products or website content at any time. These changes won't affect existing orders.

We use technology, including AI, to improve our website. While we aim for accuracy, generated content may not always be perfect.

We're always working to enhance your shopping experience, which may mean different customers see different things.

 

Cancellations

You can cancel your entire order or specific items before it's processed, receiving a refund or store credit (excluding shipping if other items remain). Once your order starts processing, cancellations or changes are difficult. We aim to process orders quickly, so please cancel as soon as possible. Orders can't be cancelled once shipped or if they're made-to-order. Next-day, Fast Track, and Click & Collect orders cannot be cancelled or changed.

Exchange

We don't offer exchanges. To get a different item, return your order and place a new one. Check our Returns Policy for details.

Our rights

We may refuse returns if we can't verify your purchase or if the damage isn't our fault (see our Faults and Damages policy).

Warranties

We offer warranties on some products. These warranties vary and cover specific defects for set periods (e.g., 1, 3, 5, or 10 years). To see if a product has a warranty, check the product description on our website. Warranty details, exclusions, and claims information are in our Terms and Conditions.

Manufacturer warranties

Some products may have a separate manufacturer's warranty. Check the product page for details. If there's an issue, the manufacturer might be able to help faster. They have more product knowledge and spare parts. You can contact them directly or ask us for help.

Other Policies

We reserve the right to refuse service. Unacceptable behaviour, like bullying or abuse, may result in blocked access to our website or other actions.

For information on trademarks, copyright, and website use, please see our Website Policy.

Our Privacy Policy outlines how we handle your information. By using our website, you agree to this. To make a purchase, you'll need to provide accurate personal and payment details. You confirm you're the authorised account holder for the payment method used.

Force Majeure

We are not responsible for delays caused by circumstances beyond our control, such as natural disasters, government restrictions, strikes, accidents, wars, epidemics, pandemics, terrorism, or technical issues. This includes disruptions to our suppliers or delivery partners.

Applicable Law

These terms are governed by Victorian law. Any disputes will be resolved in the Victorian courts. You must be legally able to enter into contracts to use our website.

Relationship

These Terms do not create a partnership or business relationship between you and us.

Severability

If a court decides that any part of these Terms is invalid, the rest of the Terms will still be valid.