Shipping policy
From one chair for your home office to a full workplace setup, we want getting your Sitmate products to you to be simple.
All orders are dispatched from our Melbourne warehouse, with shipping calculated at checkout based on your order and delivery location.
At a Glance
- Australia-wide delivery: We deliver across metro, regional and remote locations throughout Australia.
- Fast dispatch: Orders are dispatched within 48 hours of order confirmation.
- Tracked delivery: Once your order is on its way, we’ll send you tracking details so you can follow its progress.
- Ordering for a workplace? For larger or commercial orders, visit our Business page and our team can help coordinate your requirements.
Dispatch
In-stock orders are dispatched from our Melbourne warehouse within 48 hours of order confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
If a product is on pre-order, temporarily out of stock or has a different dispatch timeframe, this will be noted on the relevant product page.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the products in your order.
As office chairs and furniture are larger items, delivery costs can vary depending on carton size, quantity and distance. Calculating shipping by location allows us to provide a more accurate rate for your order.
When Will My Order Arrive?
Once dispatched, estimated delivery times are:
| Delivery area | Estimated time |
|---|---|
| Melbourne Metro | 1–3 business days |
| Sydney & Adelaide Metro | 2–4 business days |
| Brisbane Metro | 3–5 business days |
| Regional VIC, NSW, SA & QLD | 4–7 business days |
| Western Australia, Tasmania & Northern Territory | 7–10 business days |
| Remote locations | Delivery times may vary |
These timeframes are estimates and begin from the date your order is dispatched.
Delivery times can occasionally vary depending on your postcode, courier network conditions, weather, public holidays and seasonal demand.
Tracking Your Order
Once your order has been collected by the courier, we’ll send you tracking details using the contact information provided at checkout.
Tracking may take several hours to update after collection.
If your tracking hasn’t updated for an extended period or your delivery appears delayed, contact our team and we’ll help investigate it.
Receiving Your Delivery
Sitmate products are shipped in protective cartons and some items may be larger or heavier than a standard parcel.
Please make sure your delivery address is accessible for a courier and arrange assistance for moving larger cartons where required.
For apartments, office buildings and properties with restricted access, the final delivery point may depend on the courier and accessibility of the building.
PO Boxes & Parcel Lockers
Due to the size of our products, we’re unable to deliver to PO Boxes or parcel lockers.
Please provide a residential or commercial street address when placing your order.
Delays
Once your order leaves our warehouse, delivery is handled by our courier partners and delays can occasionally occur.
If your order is significantly outside its expected delivery timeframe, get in touch and we’ll assist with following it up.
Something Arrived Damaged?
We take care to package Sitmate products securely for transport. If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please send:
- Your order number
- A short description of the issue
- Clear photos of the damaged product
- Photos of the outer carton and packaging where possible
Please keep the original packaging until our team has reviewed the issue, as it may be required when we follow up with the courier.
Busy Periods
During major sale events, Christmas, public holidays and other high-volume periods, courier networks may experience increased demand.
We’ll continue to dispatch in-stock orders within our usual 48-hour timeframe wherever possible, but delivery may take a little longer during these periods.
Ordering for Your Business?
Furnishing an office, team or larger workspace?
For bulk and commercial orders, our team can help with product selection, quantities and delivery requirements.
Need a Hand?
Have a question about delivery to your postcode or an existing order?
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